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Privacy Policy

Last Updated: July 9, 2026

FamilyCare Counseling Solutions ("we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website.

(Note: This policy applies strictly to information collected on this website. Clients who undergo counseling will receive a separate, comprehensive Notice of Privacy Practices detailing HIPAA protections and clinical confidentiality).

 

1. Information We Collect

We collect information that you voluntarily provide to us when filling out forms on our website:

  • Personal Information: Name, email address, phone number, and any message details you submit via contact or intake forms.

  • Usage Data: Our website may automatically collect standard data like your IP address, browser type, and pages visited via cookies to improve user experience.

 

2. How We Use Your Information

We use the information collected on this website to:

  • Respond to your inquiries, schedule appointments, and provide customer support.

  • Send you administrative updates or text reminders (if you have opted in).

  • Maintain the security and functionality of our website.

 

3. Mobile Messaging Privacy Policy

FamilyCare Counseling Solutions sends SMS to clients who have provided prior consent (via intake paperwork, our website, or by phone request) to deliver appointment reminders and schedule updates.  FamilyCare Counseling Solutions collects your phone number when you opt in to receive text messages from us. Message frequency may vary. Message and data rates may apply.

We respect your privacy. Your mobile information will not be shared with third parties for marketing or promotional purposes. Clients can reply STOP to opt out at any time. For assistance, reply HELP or contact us at info@familycareky.org.

 

4. Third-Party Sharing and Confidentiality

We do not sell, trade, or rent your personal information to outside parties. We only share website data with trusted service providers who help us operate our website and business, provided they agree to keep it confidential.

Please note that in accordance with Kentucky law and professional ethics, we may disclose your information if required by a court order, or if we have a good-faith belief that disclosure is necessary to protect your safety or the safety of others.

 

5. Data Security

We use industry-standard security measures to protect your personal information. However, please be aware that no transmission of data over the internet or mobile networks can be guaranteed 100% secure. Avoid sending highly sensitive or clinical health information through general website contact forms.

 

6. Your Rights and Opt-Outs

You have the right to request access to the personal data we hold about you, or ask that we correct or delete it. You can opt out of any email communications by clicking "unsubscribe" or contacting us directly. For SMS opt-outs, reply STOP.

 

7. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated date.

 

8. Contact Us

If you have questions about this Privacy Policy, please reach out to us:

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